Delivery

Orders will be shipped within 10 working days. 

 

Most will be sent sooner, but this just gives us some flexibility to react to fluctuations in demand because we're a small business.

For delivery outside the UK (e.g. EU / International) there may be some additional tax and customs charges etc. to pay before your order arrives. Royal Mail International delivery targets:

If we're not yet delivering to your country then please drop us an email and we'll look to adding you to our delivery portfolio.

Data security

We only share the address, e-mail and phone number you provide when placing an order with our delivery courier.  This is to allow them to deliver your order and notify you about the status. 

 

We'll only use/try to contact you via the telephone number you provide in rare cases if there is a problem with your order (for instance if the courier has been unable to deliver).

 

Also, we may e-mail you a few weeks after we’ve shipped your order just to see if everything is ok and you’re able to make the most of your Pram Sled.

 

We also keep a record of your purchase as part of due diligence with manufacturing and distributing the Pram Sleds and to help satisfy The General Product Safety Regulations 2005.

Returns

If you change your mind and decide to return your Pram Sled® to us then please e-mail and let us know at info@pramsled.co.uk.    Providing it's still in it's new condition (e.g. it hasn't been used, part-assembled or damaged etc.) we're happy to offer a refund on the value of the sled once it has been returned to us.  

 

We're currently unable to offer return delivery so it would be up to you to carry the cost and to make arrangements for this.  We'd also recommend requesting a proof of postage too.